Ontic, a leading global aerospace OEM and MRO services provider, is making significant strides in expanding its Maintenance, Repair, and Overhaul (MRO) operations.
The company has announced the opening of new MRO facilities, reinforcing its commitment to supporting operators, airlines, and OEMs worldwide. This strategic expansion is driven by a clear vision: ensuring that Ontic is the best choice for customers needing reliable, cost-effective, and high-quality MRO services.
Jack Karapetyan is the VP and GM of MRO at Ontic. Originally an aerospace engineer, Jack joined Ontic 11 years ago, having previously worked at Boeing and other aviation businesses. His experience in aerospace and breadth of knowledge across the Ontic operation leaves him well placed to lead the MRO division.
Following the announcement of new dedicated MRO facilities, the first one, based in Miramar, Florida, is currently in build, getting ready for its operational go-live later this quarter. With more MRO sites to follow, we ask Jack why he’s so excited to have this role and what his aspirations are for the Ontic MRO offering.
“With air travel demand at an all-time high and supply chain challenges limiting the availability of new aircraft, it is essential to ensure the safety and maintenance of existing fleets, including aging aircraft, to meet current operational needs. This is in turn driving demand for MRO services. For the operators, handling this in-house can come at considerable cost and more people are looking to outsource.”
Jack tells us that Ontic’s new purpose-built facilities will have dedicated resource, state-of-the-art repair technologies, and processes to meet the demands of the customer. “Ensuring we have the right team in place to serve this market is essential, Florida was selected as the location for our first MRO site due to its strong talent pool. We also have some existing Ontic staff relocating to Florida, preserving operational knowledge and continuity.”
Other sites, soon to be announced, will also be in areas with both a strong talent pool and central, accessible hubs for customers and logistics providers. Recognizing how important it is to meet customer expectations; these locations have been chosen to ensure optimal efficiency and service delivery.
Why now?
“Because we can see how the market demand is growing, and we need to respond. Combine that with the fact that customers, quite rightly, want and need fast turnaround times and a reliable provider with high quality expert servicing, now is the right time for us to meet those expectations. It’s our vision to become one of the biggest players in this market with a reputation for a customer-first approach.”
Why should a customer choose Ontic for their MRO services?
Jack acknowledges that Ontic’s MRO services haven’t always met their full potential and understands that relocating operations won’t lead to immediate perfection but the significant investment of time, energy and finance behind their MRO operations shows Ontic’s commitment to improving outcomes for their customers.
With his background as an MRO program manager at Ontic, Jack has built strong relationships with MRO customers and is working closely with them to understand their needs. His priority is ensuring a smooth transition, making certain that the current MRO services customers rely on remain unaffected throughout the relocation process.
The bottom line is that Ontic are the licensed and certified OEM, unlike independent MRO providers, this guarantees that every serviced component meets the highest industry standards, ensuring safety, reliability, and compliance. Ontic’s direct partnerships with original manufacturer licensors guarantee high-quality repairs backed by original certifications.
Ontic offers cost-effective, long-term support, leveraging decades of experience to provide affordable MRO solutions compared to costly replacements or non-specialized repairs. And with their new strategically located MRO facilities, they’re going to be able to deliver faster turnaround times, minimize aircraft downtime and keep aircraft in the air.
By expanding its MRO services, the company reinforces its role as a long-term partner for airlines, military operators, and OEMs worldwide. “Our key driver is that Ontic is the Trusted Partner for Airlines and Operators. In enacting this new MRO strategy and giving it dedicated and state-of-the-art resources, we’re ensuring our reputation is built on reliability, expertise, and being customer centric.”
Ontic not only repairs and overhauls components but also provides exchange, spares, upgrades, and engineering support, offering customers a comprehensive solution under one roof.
Conclusion
Ontic’s decision to open new MRO facilities is a strategic move that aligns with its mission to ensure the future life of aerospace components and support customers globally. With its breadth of OEM-licensed products, technical expertise, global reach, and commitment to quality, Ontic’s MRO operation is the right choice for customers looking for efficient, cost-effective, and reliable aerospace maintenance solutions. As aviation continues to evolve, Ontic remains at the forefront, ensuring that aircraft components remain in service—safely, efficiently, and affordably.
